Elite Heat Management Ltd (Reg: 15024015) is a privately owned, independent business specialising in Gas Engineering. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law (GDPR May 2018). This policy provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

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Definitions

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Personal data” is any information that relates to a living individual who can be identified from that information. Processing is any use that is made of data, including collecting, storing, amending, disclosing or destroying it.

“Special categories of personal data” means information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation and genetic and biometric data.

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What information do we collect about you?

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We collect some or all of the following information about you when you buy products from us, use our services, or register on our website:

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• Your name

• Your home or business address

• Your mobile telephone number and/or your preferred contact number

• Your preferred email address if you have one

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How will we use the information about you?

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We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this policy. We will never provide your personal data to a third party for marketing purposes.

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How long do we keep your data for?

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We retain your data for as long as necessary to fulfil the purpose for its collection and processing . In some instances, and especially where there is a legal obligation to retain your information for a certain period of time, we will do so in order to comply with the legal requirement; this is typically 6 years. Once your data is no longer required it shall be deleted or if it is technically not possible to delete, we shall ensure sufficient controls are in place to put it beyond future use.

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Marketing

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We would like to send you periodically information about services and products which may be of interest to you. If you have consented to receive marketing, you may opt out at any time in writing.

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You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please email us at eliteheatmgmt@hotmail.com

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Access to your information and correction

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You have the right to access any personal information that we process about you and to request information about:

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• What personal data we hold about you

• The purposes of the processing

• The categories of personal data concerned

• The recipients to whom the personal data has/will be disclosed

• How long we intend to store your personal data for

• If we did not collect the data directly from you, information about the source

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If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

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Customer Data

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If you become a customer of Elite Heat Management Ltd we will process only the necessary data in order to provide you with the service required. ​

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Cookies

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Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information may be used to track visitor use of our website www.eliteheatmgmt.co.uk and to compile statistical reports on website activity.

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For further information visit About Cookies.

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You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

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Other websites

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Our website may contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

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Changes to our privacy policy

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We keep our privacy policy under regular review and will place any updates on our website for you to see. This privacy policy was last updated on 14th September 2023.

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How to contact us

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Please contact us if you have any questions about our privacy policy or information we hold about you:

By email to eliteheatmgmt@hotmail.com

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